Terms & Conditions

1. Definitions

"Software" / "Service" means the AutoCore platform provided as a hosted, subscription (software-as-a-service) product, including the web portal at autocore.cc and its sub-domains, the AutoCore Tech mobile applications, APIs, documentation and updates.

"Customer Data" means all data, records and content that you or your Authorised Users submit to or generate in the Service — including your customers' and vehicles' records, appointments, inspections, quality checks, invoices, photos and files.

"Authorised User" means an individual (owner, manager, technician, inspector, QA or other staff) whom you permit to access the Service under your account.

"Subscription" means the paid plan under which you are granted the right to access and use the Service for the Subscription Term.

2. The Service & licence to use (right to use)

The Software is licensed, not sold. Subject to your compliance with these Terms and payment of applicable fees, the Developer grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service during the Subscription Term, solely for your own internal business operations (running your garage / workshop).

This is a right to use (lease/subscription) of the software only. You acquire no ownership of the Software, its source code, or any intellectual property in it. All rights not expressly granted to you are reserved by the Developer.

Each Customer operates on an isolated tenant environment. We may provide updates, new features and fixes from time to time; they are part of the Service and subject to these Terms.

3. Accounts & security

• You are responsible for configuring Authorised Users and their roles/permissions, and for all activity that occurs under your account.
• You must keep login credentials confidential and notify us promptly of any unauthorised use.
• You must provide accurate account information and keep it up to date.
• You are responsible for ensuring your Authorised Users comply with these Terms.

4. Subscriptions, fees & taxes

• The Service is offered on subscription plans (for example, Basic, Pro and Custom) at the fees quoted to you or published on autocore.cc. Fees are stated in UAE Dirhams (AED) unless otherwise agreed.
• Fees are exclusive of VAT and any other applicable taxes or duties, which you are responsible for paying at the prevailing rate.
• Unless stated otherwise, fees are payable in advance for the Subscription Term and are non-refundable except where required by law.
• We may change plan pricing on renewal with prior notice. Continued use after a change takes effect constitutes acceptance of the new pricing.
• Overdue amounts may result in suspension of the Service after reasonable notice.

5. Term, renewal & cancellation

The Subscription runs for the term selected at purchase (e.g. monthly or annual) and, unless cancelled, may renew for successive terms. You may cancel renewal before the end of the current term; cancellation takes effect at the end of the paid term. On expiry or non-payment beyond any grace period, access may be limited to read-only and then suspended.

6. Acceptable use & restrictions

You must not, and must not permit any person to:

• copy, modify, translate, or create derivative works of the Software;
• reverse engineer, decompile or disassemble the Software, or attempt to derive its source code, except to the limited extent permitted by mandatory law;
• rent, lease, sell, sublicense, distribute, or otherwise make the Software available to any third party, or use it to provide a service bureau or to operate another party's business other than as expressly permitted;
• remove or obscure any proprietary notices;
• use the Service unlawfully, to store or transmit malicious code, or to infringe the rights of others;
• attempt to gain unauthorised access to the Service or its underlying systems, or circumvent usage limits or security;
• use the Service to send unlawful, unsolicited or deceptive communications.

7. Customer Data & ownership

As between the parties, you own your Customer Data. You grant the Developer a worldwide, non-exclusive licence to host, process, transmit, back up and display the Customer Data solely to provide, secure, maintain and support the Service, and as otherwise described in our Privacy Policy.

You are responsible for the Customer Data — including having the necessary rights and consents to collect and process it (for example, the personal data of your own customers) in compliance with applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

8. Intellectual property

The Software and all intellectual property rights in and to it — including its source code, design, structure, user interface, trademarks, logos and documentation — are and remain the sole and exclusive property of the Developer, Faiz Information Technology Consultants L.L.C. "AutoCore" and related marks are the Developer's. Nothing in these Terms transfers any such rights to you. Any feedback you provide may be used by the Developer without restriction or obligation.

9. Third-party integrations

The Service can connect to third-party services you choose to enable (for example Google Drive, Zoho WorkDrive, Zoho Invoice, QuickBooks Online, and email/SMS providers) using your own accounts and credentials. Your use of those services is governed by their own terms and privacy policies. The Developer is not responsible for third-party services, and enabling them is at your discretion and risk.

10. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. Customer Data is treated as your confidential information.

11. Warranties & disclaimers

We will provide the Service with reasonable skill and care and aim for high availability. However, except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement. Any uptime figures are targets, not guarantees, unless agreed in a separate written service-level agreement.

12. Limitation of liability

To the maximum extent permitted by law, the Developer will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service, even if advised of the possibility. The Developer's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing limits liability that cannot be limited under applicable law.

13. Indemnity

You will indemnify and hold harmless the Developer against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms or applicable law, or your infringement of any third-party rights.

14. Suspension & termination

We may suspend or terminate the Service if you materially breach these Terms (including non-payment) and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice; or immediately where required to protect the Service, other customers, or to comply with law. You may terminate by cancelling your Subscription. Termination does not relieve you of fees accrued before termination.

15. Data on termination

For a limited period after termination, and on your written request, we will make your Customer Data available for export where reasonably practicable. After that period we may delete or anonymise the Customer Data in the ordinary course, subject to any legal retention obligations and our backup cycles. It is your responsibility to export data you wish to retain before your access ends.

16. Changes to the Service or Terms

We may modify the Service and update these Terms from time to time. We will post the updated Terms with a new "last updated" date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.

17. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties submit to the exclusive jurisdiction of the competent courts of Dubai, without prejudice to any mandatory consumer rights you may have under applicable law.

18. General

• These Terms, together with any order and our Privacy Policy, are the entire agreement between the parties on their subject matter.
• If any provision is held unenforceable, the remainder continues in effect.
• Our failure to enforce a right is not a waiver of it.
• You may not assign these Terms without our consent; we may assign to an affiliate or successor.
• Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure).

19. Contact

Faiz Information Technology Consultants L.L.C
Office M02-13, Al Sahel Al Akhdar Real Estate Building, Al Khubaisi, Dubai, United Arab Emirates
Email: tahir@faizit.com · Phone/WhatsApp: 056 786 5253